Armin Kosegi has been working in the Service Support department of SAP AG since 1998. He specializes in the SAP NetWeaver Application Server. Besides handling problem tickets he focuses on development and delivery of support services in the area of software logistics. Furthermore, he is responsible for the various upgrade services of SAP Support. For further questions you are welcome to contact Armin at armin.koesegi@sap.com.

Since 2000, Rainer Nerding has been working in the area of software change management at SAP Active Global Support. In the beginning, he was responsible for handling problem tickets. Today, he focuses on development and delivery of services and consulting offerings in the areas of software change management, upgrades, and Support Packages.You are welcome to contact Rainer at rainer.nerding@sap.com.

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