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- Shirley Lacy Bücher
Bücher von Shirley Lacy
Shirley Lacy is the UK Principal Expert on the ISO Working Group for Process Assessment standards for software, systems and service management. She has worked for the BBC, Vodaphone, Glaxo, and Cap Gemini. David Norfolk is currently a journalist and an industry analyst with Bloor Research. He has worked in the public sector and in banking.