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Part 1 Planning: if you don't know where you're going you'll probably wind up somewhere else. Part 2 Motivation: you can waste a lot of time feeding carrots to stick people. Part 3 Expectations: paint a clear picture of the target. Part 4 Teaching and coaching: discovered knowledge always beats revealed knowledge. Part 5 Measuring performance: what you reward is what you'll get. Part 6 Rewards and consequences: reward outcomes, not activities. Part 7 Relationship management: everybody is keepin' score - and that's okay. Part 8 Self-management: the toughest nut of all. Part 9 Leadership: those lead best who serve most. Part 10 A philosophy of management: a hundred percent of nobody don't like nothing.