Written for both students and practitioners, this book shows how the concepts of human resource planning, management and development have transformed almost every aspect of traditional personnel management. Approaches based on fairness and flexibility, creativity and commitment, the author argues, can help mobilize the talents of every employee and provide the cutting edge all businesses need. This book is intended for Diplomas in Personnel Management, MBAs and Masters Degrees in HRM. It is revised and updated to include discussion of the learning organization, and the latest thinking on benchmarking, quality, empowerment and reward.