Mein Konto
Login Anmeldung
Alles
Warenkorb
Neuesten Trends
Belletristik
Sachbücher
Kinderbücher
Seltene Bücher
Musik
DVD & Blu-Ray
Kategorie
Wunschlisten
Warenkorb
Alles
Kostenloser Versand
Trustpilot
Unsere Operationen sind klimaneutral

Customer Service Skills for Success Robert Lucas

Customer Service Skills for Success von Robert Lucas

Customer Service Skills for Success Robert Lucas

9.00
Zustand - Sehr Gut
Nur noch 1
Sehr Gut

Zusammenfassung

Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.

Customer Service Skills for Success Zusammenfassung

Customer Service Skills for Success Robert Lucas

Customer Service: Skills for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Über Robert Lucas

Robert W. Lucas earned a B.S. in law enforcement from the University of Maryland in College Park; an M.A. with a focus in human resources development from George Mason University in Fairfax, Virginia; and a second M.A. in management and leadership from Webster University in Orlando, Florida. He is an internationally known award-winning author and learning and performance expert who specializes in workplace performance-based training and consulting services. Professor Lucas has more than four decades of experience in human resources development, management, and customer service. He has written and contributed to 36 books, training video leaders guides, and compilations. He also has taught training and development, diversity, and interpersonal and organizational communication at the masters level for almost two decades at Webster University.

Inhaltsverzeichnis

Part One - The Profession
Chapter 1 - Customer Service for the Present and Future
Chapter 2 - Contributing to the Service Culture

Part Two - Skills for Success
Chapter 3 - Verbal
Chapter 4--Nonverbal Communication
Chapter 5 - Listening to the Customer

Part Three - Building and Maintaining Relationships
Chapter 6 - Customer Service and Behavior
Chapter 7 - Service Breakdowns and Service Recovery
Chapter 8--Customer Service in a Diverse World
Chapter 9 - Customer Service via Technology
Chapter 10 - Encouraging Customer Loyalty

Zusätzliche Informationen

GOR009875864
9780071315920
0071315926
Customer Service Skills for Success Robert Lucas
Robert Lucas
Gebraucht - Sehr Gut
Broschiert
McGraw-Hill Education - Europe
20110216
320
N/A
Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Dies ist ein gebrauchtes Buch. Es wurde schon einmal gelesen und weist von der früheren Nutzung Gebrauchsspuren auf. Wir gehen davon aus, dass es im Großen und Ganzen in einem sehr guten Zustand ist. Sollten Sie jedoch nicht vollständig zufrieden sein, setzen Sie sich bitte mit uns in Verbindung.