This book presents a complete and integrated approach to improving organizational performance - showing managers and staff analysts how to bring about positive change on three levels: the organizational level (strategies, structures, goals, resources); the process level (how the work is done); and the level of the individual job or job performer. Provides concrete suggestions for improving the performance of the whole organization by setting goals, addressing design issues, and determining management practices for each level. It identifies and shows how to manage the key factors that determine organizational performance, from corporate strategy to reward systems.