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Operational Techniques Nicholas Johns

Operational Techniques von Nicholas Johns

Operational Techniques Nicholas Johns


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Zusammenfassung

Provides the basis for a complete marketing course or module for students of hospitality and tourism. The integrated guide leads the reader through the course on operational techniques for the hospitality industry. Each chapter has review questions, extension questions and practical exercises.

Operational Techniques Zusammenfassung

Operational Techniques: Resource Based Approach for the Hospitality and Tourism Industries Nicholas Johns

Each book in this series acts as a core thread aimed to assist both student and lecturer through the increasing complexity and range of subjects which make up hospitality and tourism courses. This text provides the basis for a complete marketing course or module for students of hospitality and tourism. It can be used with full time degree or diploma students, or those on postgraduate or short courses. The integrated guide leads the reader through the course. Each chapter has review questions, extension questions and practical exercises.

Inhaltsverzeichnis

Part 1 Hospitality systems: introduction to systems theory; hospitality units; classifications. Part 2 Production and service: hospitality cycle; menus and tariffs; product/concept styles. Part 3 Human factors: roles, functions and structures; employee specification; time and work. Part 4 Technical factors: work co-ordination and control; facilities layout; equipment spec. Part 5 Quality factors: product quality; service quality; hygiene; health and safety.

Zusätzliche Informationen

GOR004018292
9780304329250
0304329258
Operational Techniques: Resource Based Approach for the Hospitality and Tourism Industries Nicholas Johns
Gebraucht - Gut
Broschiert
Cengage Learning EMEA
19941110
64
N/A
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