This book is for anyone wanting to improve their communication skills and knowledge of how communication works in organisations. It covers the skills of speaking, writing, listening and effective reading and provides guidance on telephoning, interviewing, meetings, letter and report writing and visual and non-verbal communication. There are plenty of activities and exercises throughout so that readers can check their progress. The fourth edition of this best selling book has been revised to bring it fully up to date, taking into account the latest developments in communication and technology.