Books by Stuart Heller

About the Authors Jeffrey R. Shapiro is the author of Computer Telephony Strategies (IDG Books Worldwide) and has authored and contributed to several books on Windows NT, software engineering, networking, and so on. He has written numerous features for magazines such as Call Center, Computer Telephony, and NetworkWorld, and he is also the editor and publisher of the newsletter, CRM Review. A consulting engineer for more than 13 years, Jeffrey has worked with hundreds of companies such as Microsoft, Novell, and IBM, a number of public institutions, and several governments. Jim Boyce is the author or co-author of more than 40 books on computer software, hardware, programming (VB), and system administration. Jim is a former contributing editor and monthly columnist for Windows Magazine, and has also written numerous features for magazines such as Cadence, CADalyst, and PC Magazine. Jim is also the Vice President of Minnesota WebWorks, a Midwest-based Internet development company.