Books by Peter Jones (Professor in Hospitality Management, School of Management, Surrey University)

Prof. Peter Jones heads up the Hospitality and Food Management Group at the University of Surrey, where for ten years he was the ITCA Chair of Production and Operations Management. He is the author, co-author or editor of twelve textbooks, many of which are in the field of operations management. He also serves as Associate Editor on a number of editorial boards, where he is responsible for publishing journal articles with an operations focus. His own published research articles have been on a wide range of OM topics - such as mass customisation, statistical process control, revenue management, and productivity. He also writes a regular column for an industry magazine - Onboard Hospitality - as well as blogging and tweeting on operations management issues. As a consultant he has advised major European companies, and has devised and run service management development workshops for them. He has a MBA from London Business School and a PhD from the University of Surrey. Peter Robinson is a Tutor in Operations Management at the University of Surrey, School of Business. Since 2006 he has taught Operations Management and Project Management at Undergraduate level and Operations Strategies at MSc and MBA levels. Prior to that he worked for 10 years as a Board member for an international automotive supply company and has additional experience in implementing new technology into both manufacturing and administrative sections of a number of businesses.