Effective people skills are an important aspect of management style. Most managers spend a large part of their time in face-to-face encounters of one kind or another. This includes formal occasions such as meetings and presentations, and less formal interactions involving two people or more. The author's research suggests that many people repeat favourite behaviour patterns simply because they "come naturally" rather than because they are appropriate or effective. This book offers a way of identifying and classifying particular behaviours. What we do and say affects other people - or, as Dr.Honey puts it, behaviour breeds behaviour. With examples and case studies based on familiar business situations, he shows how to make behaviour - both spoken and non-verbal - a conscious process that can be harnessed and used to help ourselves and the people with whom we work.