Quality Function Deployment (c): Integrating Customer Requirements into Product Design by Yoji Akao
In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.
It includes:
- Using the demanded quality deployment chart.
- Using and promoting quality charts.
- Using quality control process charts: QFD at the pre-production.
- Quality deployment and reliability deployment.
- Quality development in the construction industry.
- QFD for the service industry.
- QFD for software development.