Books by Derek Osborn

Derek Osborn is a business coach, a management trainer, and an international facilitator who focuses on strategy, human resource development, innovation, leadership, and change management. He spent 22 years working as a senior manager for the Royal Mail and more than 16 years working internationally across the postal industry. He has collaborated with businesses and organizations--including governments and national postal operators--to improve operations and efficiency, develop greater customer focus, develop innovative strategies, and implement transformation. He is the coeditor of three volumes of The Future Is in the Post. Dr. Wolfgang Baier is the group chief executive officer of Singapore Post Limited.