Books by Jeffrey Katzer

Jeffrey Katzer is a Professor in the School of Informational Studies at Syracuse University. He received his Ph.D. at Michigan State University. Kenneth H. Cook received his Ph.D at Syracuse University. Currently, he is a member of the Worldwide Technical Education Services organization at 3Com Corporation in Marlborough, Massachusetts. Wayne W. Crouch is Principal at Crouch Associates, a management consulting firm in Amherst, Massachusetts. He received his Ph.D. from Michigan State University.