I believe that we can simultaneously impact quality, access, capacity, and cost when the right vision meets the necessary resources assisted by appropriate technologies.-Pierce Story, MPHM

Pierce Story is the co-Founder and Director of Concept Development for Capacity Strategies, Inc., a firm dedicated to the optimization of our nation's total Capacity to Care. His unique expertise lies in Dynamic Care Capacity Management (a concept he developed in 2007); process, systems, and resource utilization optimization; business/care model development; and the application of systems and process simulation.

During his 20+-year healthcare career, Pierce has developed innovative care and business models to improve health system operations and promote population health outcomes (Care Circle Networks). He has also worked in departmental and hospital-wide performance and capacity optimization as well as new facility construction planning throughout the care continuum, including work in Emergency Departments, Surgical Services, inpatient units, and community-based health clinics.

Pierce has written and lectured extensively on capacity and system optimization, advocating for dynamic, healthcare-specific analytical and improvement tools and methodologies that go beyond traditional industrial-based methodologies such as Lean. His most recent books, Developing a Poly-Chronic Care Network and Dynamic Capacity Management for Healthcare, detail innovative approaches to the optimization of the Capacity to Care throughout both hospitals and communities, and have received wide praise for their freshness. Other publications include numerous articles on simulation in healthcare, Dynamic Capacity Optimization, iterations of Care Circle Networks such as the Poly-Chronic Care Network, and a co-edited book, Management Engineering for Effective Delivery.Prior to starting Capacity Strategies, Pierce worked both on the supplier and consulting sides of healthcare with companies ranging from Kendall-McGaw Laboratories to GE to his own healthcare consulting and simulation firm. In these roles, Pierce was responsible for strategic planning and new process and operations design, client engagement, and business development.

Pierce received his Masters Degree in Health Policy and Management at the Muskie School of Public Policy in Portland, Maine, and is trained in both Six Sigma and Lean methodologies. He is the current Secretary of the Leadership Council of the American Society for Quality's Healthcare Division, and is also a Diplomate, Past President and Board Member of the Society for Health Systems, a volunteer organization of over 900 healthcare performance improvement specialists and management engineers.

Pierce lives in East Lake-Atlanta, Georgia, where he enjoys landscaping, rides his 1988 Harley-Davidson ElectroGlide, and regularly attends St. Philip AME Church and God's Rolling Thunder Biker church.

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