Customer care is an important issue for businesses. All customers, however long-standing, have the choice of whether or not to stay loyal. This book shows how companies can deliver first time, find out what customers want and educate customers into getting the best service for themselves.
The Golden Rules of Customer Care Summary
The Golden Rules of Customer Care: How to Turn That One-time Buyer into a Lifetime Customer by Carl Sewell
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Additional information
GOR000890706
9780091748432
0091748437
The Golden Rules of Customer Care: How to Turn That One-time Buyer into a Lifetime Customer by Carl Sewell
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us
Customer Reviews - The Golden Rules of Customer Care