Through knowledge management, companies can build on their intranets, data warehouses, and project management systems to make sure that every key decision is fully informed -- and to stop wasting time reinventing the wheel. Knowledge management is hot -- and this is the first book to deliver hands-on techniques and tools for making it happen! Leading consultant Amrit Tiwana walks step-by-step through the development of an enterprise Knowledge Management System, demonstrating how to ensure that each step serves as a foundation for the enhancements that will follow. Tiwana shows how to leverage the extensive resources today's organizations already have: intranets, data warehouses and data mining applications, groupware, project management software, and more. Discover how to identify your organization's key knowledge management challenges; how to staff the right team and manage it effectively; and more. With this book/CD-ROM package, knowledge management goes beyond theory -- to cost-effective, real-life solutions!