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Part 1 The problem with information systems projects: a 50 year context; what have we learnt from failure so far?; introducing the failure model; high investment but low return; business and IT - they just can't communicate; information politics - the new organizational battleground; over commitment in information systems projects - when failure is the only option; where is the accountability when information systems projects fail?; the silver bullet syndrome - expecting problems with information systems projects to be solved by a single shot solution. Part 2 Breakthrough to project success: mastering the basics - in four, not so easy steps; guaranteeing the returns from high investment information systems projects; eliminating the culture gap - business and IT working together; short- and medium-term solutions to information politics; stopping the escalator -ensuring your information systems projects are successful; rehabilitating accountability; avoiding the silver bullet syndrome - choosing the right tools and techniques. Part 3 Optimizing information systems projects: optimizing the delivery of information systems projects; changing attitudes towards IT and information systems projects; the bottom line.