Do you ever say 'Yes' when you mean 'no'? Are you terrified of speaking in groups? Would you like better communication skills? If your answers to any of these questions is 'Yes', then buying BE ASSERTIVE could be the first step towards achieving your goal. It will introduce you to the techniques of assertiveness training, which can be just as useful in improving business performance as it can be in your personal life. Being assertive means accepting responsibility for your own actions and expressing your thoughts in a clear and honest way. This leads to better communication and more fulfilling relationships. Drawing on her own experience. Beverley Hare explains how assertiveness can help each and every one of us to improve the quality of life.