This book examines the real challenges faced by students and practitioners in the workplace and considers how these challenges can be dealt with. It is written in the popular user-friendly style of the series, making it easy-to-follow and engaging. It contains case studies with linked activities allowing students to relate to real-life situations and apply the theory that they have learnt. It provides all the knowledge required to successfully complete any. It includes a Working with Parents module, making it indispensable for any child-care course.