The Manager's Bridge Certificate in IT Service Management Colin Rudd

Name: The Manager's Bridge Certificate in IT Service Management von Colin Rudd
SKU: 9781906124205
Price: 7.00 CHF
Availability: InStock

The Manager's Bridge Certificate in IT Service Management Colin Rudd

7.00

Zustand - Sehr Gut

Nur noch 1

Sehr Gut

Zusammenfassung

The Manager's Bridge Certificate is intended for those who have an ITIL Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL Expert in IT Service Management. This book can be used for self study or for reference within an accredited training course. An ITIL (R) Licensed Product.

The Manager's Bridge Certificate in IT Service Management Zusammenfassung

The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL (R) V3 Exam Candidates Colin Rudd

Invaluable for IT professionals who have an ITIL Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the book is the NEW content in ITIL V3 and the material that has changed. The book is closely aligned to the structure of the syllabus and can either be used as a learning aid for self study or as a revision aid within an accredited training course. An ITIL (R) Licensed Product.

Über Colin Rudd

Colin Rudd has worked in the IT industry for over 35 years and has been heavily involved in the development of the IT Infrastructure Library (ITIL). He is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board.

Inhaltsverzeichnis

1 Overview
2 Service Management As A Practice
3 The Service Lifecycle
4 Generic Concepts And Definitions
5 Service Strategy
6 Service Design
7 Service Transition
8 Service Operation
9 Continual Service Improvement
10 Technology And Architecture
11 Implementation Considerations
12 Complementary Industry Guidance

Zusätzliche Informationen

Sku

GOR002192205

ISBN 13

9781906124205

ISBN 10

1906124205

Titel

The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL (R) V3 Exam Candidates Colin Rudd

Autor

Colin Rudd

Zustand

Gebraucht - Sehr Gut

Bindung

Broschiert

Verlag

BCS Learning & Development Limited

Datum

20100228

Anzahl der Seiten

150

Preise

N/A

Begleitschreiben

Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.

Hinweis

Dies ist ein gebrauchtes Buch. Es wurde schon einmal gelesen und weist von der früheren Nutzung Gebrauchsspuren auf. Wir gehen davon aus, dass es im Großen und Ganzen in einem sehr guten Zustand ist. Sollten Sie jedoch nicht vollständig zufrieden sein, setzen Sie sich bitte mit uns in Verbindung.