This is the second edition of "BTEC National Public Services Book 1" to match the new BTEC specification which will apply from September 2007. It is written by an expert in the industry, who has successfully delivered material to support this qualification and is an external verifier. It provides the right depth of information to cater for students of mixed abilities through differentiated achievement targets of Pass, Merit and Distinction. It includes practice assignments and case studies to build confidence and understanding for the real assessment.