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Achieving Class A Business Excellence Dennis Groves

Achieving Class A Business Excellence von Dennis Groves

Achieving Class A Business Excellence Dennis Groves


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Zusammenfassung

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence , to transform his business from mediocrity to industry leading performance.

Achieving Class A Business Excellence Zusammenfassung

Achieving Class A Business Excellence: An Executives Perspective Dennis Groves

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence , to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

Achieving Class A Business Excellence Bewertungen

"Top of the class! This cuts through the management-speak and presents the reader with Class A nuggets." (Works Management, December 2008)

Über Dennis Groves

DENNIS GROVES is Chairman of Oliver Wight Americas and President of Oliver Wight International. KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, and Middle East, and is coauthor of the Wiley book Gaining Control. JIM CORRELL is a former co-chairman of Oliver Wight International and chairman of Oliver Wight Americas. Jim is a Principal in Oliver Wight Americas, and is coauthor of the Wiley book Gaining Control.

Inhaltsverzeichnis

Prologue. Introduction. 1. Opportunity. 2. Fact-Finding-Greg Meets His Team. 3. Greg's Directives. 4. Breakdown. 5. Listening ... 6... and Learning 7. Observing. 8. Possibilities. 9. Beginning. 10. Hope. 11. Decision Time 12. Kick-Off ... 13. Involvement. 14. Education, Education, Education... 15. Process Design. 16. Customer Service. 17. Customer Satisfaction. 18. Competitive Pressure. 19. Class A Leadership 20. Sustainability, and More ... Epilogue. Readers's Reference. Index.

Zusätzliche Informationen

GOR007016688
9780470260340
0470260343
Achieving Class A Business Excellence: An Executives Perspective Dennis Groves
Gebraucht - Sehr Gut
Gebundene Ausgabe
John Wiley and Sons Ltd
2008-10-10
400
N/A
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