Process Consultation: Its Role in Organization Development, Volume 1 (Prentice Hall Organizational Development Series) Edgar H. Schein
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A member of the PH OD Series! How can you influence a situation in the workplace without the direct use of power of formal authority? This book shows you how by presenting the core theoretical foundations and basic prescriptions for effective management.
I. PROCESS CONSULTATION DEFINED.
1. What Is Process Consultation?II. HUMAN PROCESSES AND HOW TO INTERVENE IN THEM.
2. Human Processes in Organizations: An Overview.III. THE CONSULTING PROCESS IN ACTION.
10. Establishing Contact and Defining a Relationship.