This management guide consists of sketches based on everyday events in the life of a fictional company, Vulcan, and its management team. Each chapter opens with a description of a difficult situation one of Vulcan's managers has to face. A range of possible ways to tackle each problem is suggested at the end of every chapter and the reader is invited to choose the best solution, with the help of the author's comments. The book is an active management tool. It covers the following skills needed for good management: knowing yourself and adapting your job to your strength and weaknesses; communicating; leadership - motivating and delegating; shaping and nurturing a team; being a creative manager; handling change.