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Part 1 Befriend criticism: criticise strategically; be improvement oriented; protect the self-esteem; choose the right words; criticise your criticisms; involve your recipient; remember the merits - without the but; tell them what you want; be timing-oriented; use questions socratically; when words don't work; use your actions; use your expectations; acknowledge its subjective; put motivation in your criticism; use their world; follow up, follow up, follow up; know your criteria for criticising; listen to yourself; stay cool, calm, and collected; tips in action. Part 2 Frequent, challenging, and difficult criticism situations: so you're afraid to criticise your boss? the wrath of criticism; it's personal, not business; criticism among equals; in the line of fire; criticism groups; I lost it in the sun; when the customer isn't right; that's a terrible idea, it won't work; nobody cares; when you're the fall guy; friendship harassment; when criticism is ethical; I heard it through the grapevine; I knew him when. Appendix: the criticism inventory (TCI).