Business Process Re-engineering (BPR) is an important business topic of the 1990s. It has crossed from the USA to Europe with an impact that has led to many companies rethinking and reshaping their organizations. This practical book aims to guide the reader through the world of Business Process Activities and its three levels: process improvement - an employee-team-based approach, facilitator led and focusing on processes within a department; process re-engineering - requiring a managemnet team led by a consultant, and focusing on cross-functional business processes; and finally, process architecture - led by a team of specialists, focusing on process interdependence and integration across the entire organization. The author, himself a managing director, explains why decisions are the key commodity in process activities, and shows ways to determine the assumptions behind decisions, the requirements for implementation and their effect on behaviour. He gives details of all the readiness requirements to ensure the success of any initiative, including how to assess policies, the type of process activity required and how to determine process ownership. He also focuses on how to aspects, providing assistance to any manager or executive who is charged with improving business processes within his or her organization. Process activities in any form need integrated, strategic, operational and cultural aspects. James Regan has extensive experience of international projects in engineering, manufacturing, finance, transport and information technology.