This Good Practice Guide arms the architect and contract administrator with everything they need to know to make fair determinations of loss and expense. It explains the principles of evaluation so that claims can be assessed quickly and safely, in many cases without costly third party involvement. In clear, accessible language, it examines why claims commonly arise (both under the contract and for breach of the contract), explains the certifier's obligations, and shows the contract administrator how to establish liability so they can determine the true value of loss and expense themselves. If, despite following the author's practical and pragmatic approach to resolving claims fairly, there still remain any issues to be resolved, there is also helpful guidance on how to choose the right dispute resolution method. Concise, readable, and full of practical tips such as when to seek expert advice and how best to negotiate your position, this is the ideal companion for the busy practitioner facing a claim for loss and expense.