This text provides an introductory study of offcie practice, with topics specially selected for the new entrant to the office. It has been specially designed for NVQ levels 1 and 2. The text is in line with the latest NVQ criteria for Level 1 and 2 Administration Awards, has been fully updated with the most recent services, VAT rates (17.5%) and procedures. A new unit on information technology has been included, and emphasis has been placed on the role and relationships of office workers, as required by current NVQs. The use of databases and spreadsheets is examined throughout. This guide is suitable for first and second level RSA, PEI, GCSE, BTEC and NVQ students.