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Part 1 Introducing organizational behaviour: setting the stage. Part 2 Diagnostic individual behaviour: explaining perception, attribution learning and attitude formation; dealing with work force diversity; motivating and rewarding individuals. Part 2 Diagnosing group behaviour: building effective work teams and culture; analyzing and improving decision making; developing better communication; evaluating leadership and leading effectively; using power and negotiating. Part 3 Diagnosing behaviour at the organizational level: evaluating and selecting organizational structures; creating effective organizational designs; managing technology and redesigning work. Part 4 Implementing the diagnostic approach for organizational effectiveness: changing organizations through effective action.