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Managing Difficult People Karen Mannering

Managing Difficult People von Karen Mannering

Managing Difficult People Karen Mannering

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Zusammenfassung

Providing tried and tested techniques for dealing with difficult people at work, this text is designed for day-to-day use by managers, human resources and training departments, and for all organizations that depend on harmonious working relationships.

Managing Difficult People Zusammenfassung

Managing Difficult People: Effective Management Strategies for Handling Challenging Behaviour Karen Mannering

Providing tried and tested techniques for dealing with difficult people at work, this text is designed for day-to-day use by managers, human resources and training departments, and for all organizations that depend on harmonious working relationships.

Managing Difficult People Bewertungen

'A really good reference book...invaluable to the newly promoted supervisor or manager.' Executive PA

Über Karen Mannering

Karen Mannering has worked extensively in personal development, helping people fulfil their own potential and to adapt to diverse workplace situations. She is an experienced trainer and author, and a regular contributor to numerous business magazines. Lives: Maidstone, Kent.

Inhaltsverzeichnis

1. Meeting difficult people 2. Preparing yourself 3. Identifying difficult behaviour 4. Dealing with difficult situations at work 5. Dealing with difficult customers 6. Managing difficult staff 7. Working with difficult colleagues 8. Coping with difficult managers 9. Handling difficult teams 10. Pulling it all together

Zusätzliche Informationen

GOR002916431
9781857037487
1857037480
Managing Difficult People: Effective Management Strategies for Handling Challenging Behaviour Karen Mannering
Karen Mannering
Gebraucht - Gut
Broschiert
Little, Brown Book Group
2001-08-01
112
N/A
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