Reviews of the original edition:
`The most authoritative (study) to date' - New Statesman
`a useful and important contribution to the analysis of Thatcherism and the development of recent administrative methods' - International Review of Social Sciences
`provide(s) a useful introduction to, and critique of, developments in civil service management between 1979 and 1985' - Parliamentary Affairs
`The depth of the authors' analysis is enhanced by a tight discussion of conceptual problems and an excellent knowledge of the inner workings of departments thanks to their previous involvement in teaching at the Civil Service College' - West European Politics
Review of the enlarged edition:
`a sure-footed account of issues in public management....It thus represents a great advance over the generation of books in the 1970s that were largely prescriptive, normative and definitional. - Teaching Public Administration
`Thatcher government's crusade for efficiency in government (had) a global effect, so much so that what has been attempted in Britain deserves a serious study. Metcalfe and Richards merit high commendations for their relentless efforts, penetrating analysis and worthwhile results in explaining what is steadily becoming a worldwide movement.' - Indian Journal of Public Administration
`...the authors have given the readers not only very useful case studies of the substance and process of administrative reform but also have raised provocative questions regarding the nature of accountability in British politics and administration' - Governance
