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Supervision and Leadership in Tourism and Hospitality Lynn Van der Wagen (Northern Sydney Institute)

Supervision and Leadership in Tourism and Hospitality von Lynn Van der Wagen (Northern Sydney Institute)

Supervision and Leadership in Tourism and Hospitality Lynn Van der Wagen (Northern Sydney Institute)

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Zusammenfassung

A guide to supervision and leadership in the tourism and hospitality industry. It focuses on managing workplace operations and the management of staff, including job design, selection and training, and monitoring workplace performance. It also deals with policies and procedures.

Supervision and Leadership in Tourism and Hospitality Zusammenfassung

Supervision and Leadership in Tourism and Hospitality Lynn Van der Wagen (Northern Sydney Institute)

A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety.

Über Lynn Van der Wagen (Northern Sydney Institute)

Dr Lynn Van der Wagen is Head Teacher of Tourism and Events at TAFE NSW. Lynn is the author of many highly acclaimed books on hospitality, tourism and event management. Her doctorate reviewed the national curriculum for customer service training in the services sector and its suitability for developing a service ethos in tourism and hospitality enterprises. Her early career involved working for a five-star hotel as Director of Human Resources.

Inhaltsverzeichnis

Introduction. 1. The Current Envirnoment. 2. The Role of the Supervisor. 3. Motivation. 4. Leadership. 5. Staffing. 6. Training and Assessment. 7. Planning and Organising Workflow. 8. Delegation and Control. 9. Decision-making and Problem-solving. 10. Staff Administration. 11. Staff Scheduling. 12. Policies and Procedures. 13. Written Communication. 14. Quality Management. 15. Occupational Health & Safety. 16. Security. Integrated Casestudy. Bibliography. Index.

Zusätzliche Informationen

GOR002606133
9780304706860
0304706868
Supervision and Leadership in Tourism and Hospitality Lynn Van der Wagen (Northern Sydney Institute)
Lynn Van der Wagen (Northern Sydney Institute)
Gebraucht - Sehr Gut
Broschiert
Cengage Learning EMEA
20000224
188
N/A
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