Coaching is fast becoming one of the key skills in every manager's portfolio, a vital tool for improving the performance and morale of all staff. This book covers every aspect of coaching from the manager's point of view. With numerous case studies and examples of coaching in action, this book is a guide to help all managers looking to develop their staff - and themselves - to their full potential. Sections cover the coaching process itself and the coaching session; the key skills involved; the different approaches the coach can take; the various types of individuals the coach might encounter; and coaching downwards, sideways and upwards in the organisation.