Noisy neighbours Defective goods Car accidents Buying or renting a house Invitations Employment Complaining to government CongratulationsWhen Peter Breen's The Book of Letters was first published in 1986 it immediately found a place on the bookshelves of many Australian households and businesses.This comprehensive new edition of the classic guide to letter writing is like having a friend in high places. It offers readers practical solutions to a number of everyday personal, consumer, business, and legal problems. It also contains handy tips for letter writing using non-traditional methods, such as via email and fax.Few issues escape scrutiny. Whether you want action from a government department or replacement parts from a manufacturer, whether you are changing jobs or starting a small business, you'll find a letter here that can be easily adapted for your needs. Included are standard form letters for numerous situations, as well as invaluable tips for communicating the written word in the most effective way. The Book of Letters ensures you will get a foot in the door and achieve results with every letter you write.Peter Breen is one of Australia's best known consumer and small business advocates. He is an independent member of the Upper House of the New South Wales Parliament and has practised as a solicitor and barrister for almost twenty years.