In today's business world, traditional structures have been turned on their heads. Hierarchies have been flattened, monolithic organizations have collapsed, and each manager within the scaled-down enterprise which remains must oversee a far greater number of people with more diversity and more geographic separation - but with less loyalty to the organization. This book sets out to show companies not just how to survive in this unsettled environment, but how to thrive by discovering the new personal and organizational opportunities which arise as a result. The authors emphasize, above all, that human beings still hold the key to business success or failure.