This guide has been written to help on-line managers, supervisors, trainers and training consultants identify and analyze the training needs of employees or clients. It is essential to analyze the specific needs a training programme must satisfy in order to provide a cost-effective and productive training solution. The author outlines the process of training needs analysis and how to undertake it, key techniques and methods needed, an analysis of the client or employee, the key techniques and methods and the motivation of the potential trainee. The final chapter shows how to draw it all together by linking the results of the analysis with the objectives of the training function. Throughout the book, the author includes practical exercises, examples and diagrams.