Coaching is - or should be - an integral part of the line manager's role. It is essential for cultivating a more energetic, responsible and engaged workforce.Coaching helps to create and sustain organisations in which people sort out their own problems, are more creative and solution-focused and give their best because they want to.This new title sets coaching in an organisational context, distinguishing between management, 'what to do', and coaching, 'how to do it', and demonstrating how coaching can be integrated into your daily routine. It contains case studies, real life coaching conversations, and practical tools and techniques that will help you to improve your coaching skills and discover your own coaching style.So whether you're a manager struggling to juggle the demands of your job, an HR or personnel specialist, or among the increasing number of people interested in coaching techniques, this book will help you to get the best from your people, and develop your capacity to coach effectively.