An innovatory text for supervisors and first line managers in the health and social care fields, and those training for that role. It is based round knowledge and understanding needed to support management standards at NVQ/SVQ level 3. Its directness and clarity make it ideal for use by individual practising supervisors and within management training programmes. The text recognises the special characteristics of managing in health and social care settings by including issues such as professional supervision, equal opportunities, reflective practice, values in care and multi-professional working. Activities, examples and case studies appear throughout and encourage readers to apply the concepts to health and social care contexts. wishing to improve their managerial skills in the interests of providing better quality care for clients and patients - and in gaining a qualification in management.