Extraordinary Guarantees: New Way to Build Quality Throughout Your Company and Ensure Satisfaction Christopher W.L. Hart
1993. No Edition Remarks. 184 pages. Signed by the author. Pictorial dust jacket over paper covered boards. Signed with dedication from the author on front free endpaper. Black and white illustrations. Pages remain bright and clean. Binding remains firm. Boards with minimal shelf wear. Unclipped jacket has very light edge wear with minor chipping and creasing.