The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage James L.Heskett Et Al.
2008. No Edition Remarks. 225 pages. Signed by the author. Pictorial dust jacket over Yellow cloth covered boards with grey paper to spine. Flat signed by author W.Earl Sasser to plate to front free endpaper. Binding remains firm. Pages remain bright and clear. Boards have light shelf-wear with corner bumping. Slight crushing to spine ends. Unclipped jacket has light edgewear with chips and creasing. Light wear marks overall.