Mastering Your Organization's Processes: A Plain Guide to BPM John O'Connell
2006. No Edition Remarks. 270 pages. Signed by the author. Red and black dust jacket over black cloth with authors signature to front endpaper. Contains black and white illustrations throughout. Pages remain bright and clear with minimal tanning. Boards have visible rubbing and minor bumping to corners. Fair crushing to spine ends. Unclipped jacket has light edge wear with minor tears and chipping. Mild rubbing and marking.