Leave aside trendy approaches, this book promotes the very highest expectations and zero tolerance. It works. It puts you back in control. It is ideal for teachers who want to reach the hard to teach, ideal for managers who want to better understand their more challenging students and colleagues, and also ideal for parents of children with challenging behaviour. This practical book gets right to the heart of what causes challenging behaviour and provides a philosophy and effective strategies for putting it right. Anne Copley, one of the UK's most experienced behaviour management experts, has condensed almost 30 years of teaching and leadership experience and presented it as an easy-to-read guide that provides: simple, effective approaches to promoting positive behaviours; practical strategies that you can adapt to any situation; case study examples; helpful ways to think about behaviour; and, supportive self-coaching questions developed by coaching expert, Will Thomas.