New to this edition: - Online banking and ICT technologies within the Finance and Banking environment - Useful methods of illustrating results of research - Chapter on Retail Administration - New assignment suggestions Written in a simple, easy to understand style Sample questionnaires are provided as well as examples of S.W.O.T. and P.E.S.T. Analysis to help students to research Organisations Includes Sample Assignment Papers, Practice Questions and Student Assignments Two Sample FETAC Examination Papers for Business Administration and 1 for Retail Administration included Suitable for FETAC Level 2 Certificates in: - Business Studies - Business Administration - Retail Studies - Call Centre Operations - Information Processing - Marketing - Security Studies - Media Production - Radio Production - TV and Film Production Also suitable for: - HETAC (NCEA Office Information Courses), FAS, IATI, AAT, ICM, CIPD and Business and HRM courses.