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Becoming the Best Barry Popplewell

Becoming the Best von Barry Popplewell

Becoming the Best Barry Popplewell


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Zusammenfassung

Explores the problems and situations involved in developing a company commitment to quality. This book is written as a story and follows one company's experiences in learning to concentrate harder on quality. The authors examine customer services, suppliers and enthusiasm.

Becoming the Best Zusammenfassung

Becoming the Best: How to Gain Company-wide Commitment to Total Quality Barry Popplewell

How could it happen in a buoyant market? New products, lots of orders, and yet no profit - a big fat ZERO. The opportunity had been there - and he'd blown it. As the story unfolds Neil begins to understand the problem. Quality is the key - not just product quality but total quality. If everybody was the best at what they do, he thought then this would be one hell of a company. So that's what he sets out to do - become the best. How he conceives his idea, translates it into practice, cajoles and carries his employees with him, is all in this book.

Inhaltsverzeichnis

The day had started bad. I couldn't get anu worse; Facts - the bright stepping stones of logic.; No problem's too big. What it needs is a big solution, and the will to do it; What it means is, you're not in control; One common aim for everybody; The organization was rife with rumour; He didn't want a navigation officer, he wanted a bomb-disposal squad; Improve the whole organization, everybody, everywhere. Impossible?; This whole organization is going to be turned upside down; Everybody is a supplier and a customer; Enthusiasm, a sense of purpose, you don't generate those by pushing a piece of paper under somebody's nose; Basic questions like Do you know who your customers are?; No more red-label orders, no panics. What a sweet life; Best in the world applies to people, not things; Hold on to your vision. Stay with it.

Zusätzliche Informationen

GOR012907479
9780566028779
0566028778
Becoming the Best: How to Gain Company-wide Commitment to Total Quality Barry Popplewell
Gebraucht - Sehr Gut
Broschiert
Taylor & Francis Ltd
1990-12-06
156
N/A
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