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Introduction: policy context and research design. Part 1 Mapping productivity and service outputs: modelling the impact of service inputs on outputs - framework and indicators; estimating production functions; productivities for DAYS indicator variable (user's length of stay in the community); productivities for USATISF indicator variable (overall satisfaction with services); productivities for IMPADL, IMPIADL, and NSF indicator variables (perceived improvement in functioning in service-related areas and reported unmet needs); productivities for PGC, GDL,DLD indicator variables (general psychological well-being); productivities for IMPREL and SATSOC indicator variables (reduction in social exclusion and improvement in relationships); productivities for WKSAT indicator variable (worker perception of impact); joint supply ion the production system; service productivities - the main patterns. Part 2 Equity efficiency - actual and optimal: equity and efficiency analysis - assumptions and methods; efficiencies for DAYS indicator variable (users' length of stay in the community); efficiencies for USATISF indicator variable (degree of satisfaction of user with the overall level of service received); efficiencies for IMPADL indicator variables (degree of improvement in personal care functions of daily living ascribed by user to social services); efficiencies for IMPIADL indicator variable (degree of improvement in household care and other instrumental care functions in household care and other instrumental care functions of daily living by user to social services); efficiency for IMPEMP indicator variable (user felt control over own life score); efficiencies for DLD indicator variable (user dissatisfaction with life development score; efficiencies for KOSBERG indicator variable (felt burden of caregiving); efficiencies for WKSAT indicator variable (worker perception of impact); the world viewed in the looking glass - the system's implicit equity valuations. Part 3 Equity and efficiency policy choices. (Part contents).