Assertive people always seem to be the ones to gain others' respect and co-operation while still speaking their minds. This interactive book aims to encourage the reader to judge for themselves how assertive they are in a range of situations, and to clearly communicate what they think and how they feel, express emotions and thoughts without feeling guilty, be seen as assertive rather than agressive, help others to communicate assertively, and deal more effectively with all personality types. The book aims to impart the assertive skills needed to increase self-esteem and a sense of accomplishment, and to show effective techniques for communication with your colleagues, staff, and boss, or difficult customers and aggressive employees.