"I rarely receive offers to sustainably free up 10 - 15% of staff capacity without a call on precious capital... Interface mapping has delivered on these promises in three different businesses for me and the staff have really bought into the improvements" -- Louis Hawke, Managing Director, Product Strategy and Marketing, ANZ Bank Louis Hawke, Managing Director, Product Strategy and Marketing, ANZ Bank "The book gives compelling evidence for focussing on the interface activities between teams... Barely a page went by without reminding me that in 45 years of working in the NHS we should have learned how to do this... to save patients from harm, to empower our staff and to avoid wasting money and effort." Tony Giddings, surgeon, recent specialist adviser to the Parliamentary Enquiry into Patient Safety and member of the National Clinical Advisory Team of the UK. "We use interface mapping year on year to drive increased returns and volumes whilst building the engagement and commitment of our team. It enables us, with minimal time commitment, to understand where staff are allocating their time so that we are able to adjust our internal processes, job requirements, job design and incentive systems to strategically align the work effort." -- Tom Lucey, Vice President, at General Electric Tom Lucey, Vice President, at General Electric "Riveting content. It deserves to be recognised as the standard reference for any organization wishing to achieve strategic alignment of its resources" -- Bernie J Mithen, Consultant and former Victorian Commissioner, Australian Securities and Investment Commission Bernie J Mithen, Consultant and former Victorian Commissioner, Australian Securities and Investment Commission "No organization can deliver on better costs containment and productivity gains unless there is a concerted effort to properly manage the many interfaces in processes, across departments and throughout the enterprise. This book is perhaps the first ever to explain how to do that really well for amazing results." -- Joan Fitzpatrick, CEO, Australia and New Zealand Institute of Insurance and Finance. Joan Fitzpatrick, CEO, Australia and New Zealand Institute of Insurance and Finance.
