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What Customers Like About You David Freemantle

What Customers Like About You von David Freemantle

What Customers Like About You David Freemantle

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Zusammenfassung

The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.

What Customers Like About You Zusammenfassung

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage David Freemantle

The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.

Über David Freemantle

David Freemantle wrote his first book Superboss in 1984 following a successful career in management which culminated in a board appointment with a major airline - and it rapidly became a bestseller. Since then he has written a number of bestselling management books that have been published in 14 languages around the world, including his primer Incredible Customer Service. He runs his own consultancy business, Superboss Ltd, based in the UK, which specializes in areas of people management, motivation, customer service and business planning. He spends much of his time running seminars around the world and has gained a reputation as an extraordinarily thought-provoking and stimulating speaker on the international lecture circuit.

Zusätzliche Informationen

GOR003401605
9781857882063
1857882067
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage David Freemantle
David Freemantle
Gebraucht - Sehr Gut
Broschiert
John Murray Press
2000-02-01
288
N/A
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