Complete and comprehensive, author Heather Dawson, a library leader at the London School of Economics, provides the techniques needed to take a question and answer it for a patron quickly and effectively. Practical advice for librarians in managing their collections through technology and general know how, Know It All, Find It Fast for Academic Librarians is a strongly recommended addition for any librarian's library science reference collection.
-- Midwest Book Review
This is a fantastic practical handbook for any academic library to have at the ready when those tricky questions come in at the front desk. It would also be very useful for someone new to working on the front desk of a busy academic library or working with a new subject area. -- SCONUL Focus
Heather Dawson has done a truly excellent job and I am in awe of her command of the academic reference landscape and ability to subject it to logic and order and make it approachable for frontline staff without specialist subject knowledge. This is a book that every UK academic library, from the loftiest research led institution to the most humble college, should have available... his is not a book to languish on the backwaters of the reference shelves. It belongs on the frontline at the enquiry point and all staff engaged in responding to queries from students, staff and researchers, especially those new to enquiry work, should be conversant with its contents and use and not be too grand or embarrassed to consult it whenever confronted with a question that leads into unfamiliar territory.
-- Reference Reviews
Overall, I think this book is marvellous and it will definitely have a place on my bookshelf. This book is not going to give you the definitive answer to the education system of Zambia query, but it does provide signposts for your way toward the answers and will tell you where to start your search. Ultimately, if you are looking for an information source to give you a starting point on your reference journey, which is packed full of useful tips, then this is the book for you.
-- Library Review
